All of our glass pipes are professionally and carefully packaged for shipping to ensure safe arrival to your location. The way we do this is each glass pipe is first wrapped in eco-friendly bubble wrap, and later placed inside boxes with biodegradable peanuts away from the walls so that the glass pipes stay safe and undamaged. We know how frustrating it is to receive broken glass pipes in the mail and that is why we believe that this extra attention to detail is a necessary step in glass pipe sales. In the unlikely event that your glass pipes arrive damaged please send an email to info@mystoresupplier.com or call 888-399-4659 within 3 days of receiving your merchandise and we will replace the glass pipes for you.